Content Guru a 2021 Magic Quadrant Challenger

Date Published
Call centre operative

Omni-channel cloud contact centre solutions provider Content Guru, which is backed by SEP, has been named as a Challenger in the Gartner 2021 Magic Quadrant, which recognises various global providers of Cloud Contact Centre Technology.

Since the launch 15 years ago of its multi-award-winning CCaaS solution, storm®, Content Guru has established itself as the foremost provider of high-scale mission-critical cloud contact centres. It is relied upon by large enterprises across multiple sectors, including financial services, healthcare, retail, travel, utilities and government.

Sean Taylor, CEO of Content Guru, commented:

“COVID-19 has rapidly accelerated organizations’ adoption of cloud technologies and the CCaaS marketplace has become a hotly contested area. With hundreds of suppliers, it’s tremendous to be recognized as one of the Challengers in the Gartner report.”

“In the next 5 years we anticipate continued strong growth for our business, driven by expansion in all the sectors we service and supported by the establishment of offices and availability zones in new countries. In that timeframe we expect over 90% of the contact centre market to move to cloud. Longer-term we are very excited about the additional opportunities in next-generation customer experience (CX), which will further leverage insights through data using AI, combined with omni-channel communication. That will be our next 15-year journey.”

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